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Return Policy

At AB Home Store, we prioritize your satisfaction, and that’s why we stand behind our products with confidence. Our Return Policy is designed to ensure your peace of mind, allowing you to shop with confidence. Whether you’re looking to exchange an item or return a purchase, we’re committed to making the process simple and straightforward. Please take a moment to review our Return Policy below and feel free to reach out if you have any questions. Your delight is our priority at AB Home Store. Happy shopping!

We always encourage you to inspect the product upon delivery and refuse to accept it in case of any visible damage, discrepancies, or missing items. Reasons for refusal include:

Full refundinvalidvalidReasons for Refusing Delivery
✔✔Wrong Colors
✔✔Wrong Sizes
✔✔Wrong Manufacturing Materials
✔✔Wrong Dimensions
✔✔Defective Product
✔✔Packaging Issue

In case of any damage due to shipping, please contact us through our social media platform or email within 24 hours of delivery to report it using at least 3 photos or one video clip illustrating the damage to initiate a return request for your product. (Terms and conditions apply).

All products are eligible for return only if a manufacturing defect is identified within the first 30 days of receipt. Please contact us through our social media platforms or email using at least 3 photos or one video clip illustrating the manufacturing defect to initiate a return request for your product. (Terms and conditions apply).

All return requests are verified by our specialized team to confirm the eligibility of the request. Here are some examples of products not eligible for return:

  • Products manufactured on demand in case of a change of mind.
  • Ready-made products without the original packaging or not in their original condition.
  • Products that have exceeded 30 days from the date of receipt.
  • Products considered for personal use, such as mattresses and pillows, etc.
  • Products that have been identified as misuse.

The refund process starts once the product is confirmed to be returned to AB Home. The refund process takes from 5 to 14 business days (subject to change based on the issuing bank’s policy).

AB Home does not provide cash refunds to the customer.
The refund method depends on the payment method as follows:

Payment Method.Refund Method
CashBank transfer
Bank transferBank transfer
FawryBank transfer
ValuValu
Credit card WalletCredit card Wallet
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Delivery & discounts

Offers and discounts are announced on social media pages or on the home page of the website and are linked to specific dates and conditions.

Our branches in Egypt:
Cairo: Villa 68 – Gesr el Suez Street, Al Alf Maskan Square
Sharm El Sheikh: Al Salam street – Naama Bay.